Lines on Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.What cables is the customer using to connect the BD? | NO | Determine what cables the customer is using to connect the BD to the TV and if connected properly. Refer to OM for connections. Tighten any loose cables. Make sure the customer is not connecting a BD to VCR or BD to DVD Recorder. Copy protection can distort the picture on older DVD models. |
YES | ||
Is the TV set to the correct input? | NO | Make sure the TV is on the correct input. Turn TV off, then on to determine input. Video when using composite, or component. DVI when using DVI, and HDMI when using HDMI. |
YES | ||
Do lines appear when watching multiple discs? | NO | One disc displaying the issue is a problem with the disc. Multiple discs displaying the problem could indicate the BD lens needs to be cleaned. Recommend the customer use a lens cleaner on the BD. A lens cleaner is available at any local electronics retailer |
YES | ||
Do lines appear when watching a TV program? | NO | Lines appearing when watching a TV program indicates an issue with the display. If the TV program is fine, then connect the BD to another input on the display to determine if the problem is following the BD. |
YES | ||
Do lines appear when the BD is connected to another TV? | NO | Connect the BD to another TV and play a disc. No lines during disc play back indicates a problem with the first TV. Please refer to the owners manual for instructions on how to connect the BD to a TV. If the BD has a problem on the second TV, then see service chart for service information. |
YES | ||
Has the customer tried another set of cables? | NO | Have the customer try another set of cables. A bad cable can also cause video problems. Test the cable with another device to the TV to also determine if the TV is bad. If BD is problem. |
Ghost Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.What cables is the customer using to connect the BD? | NO | Determine what cables the customer is using to connect the BD to the TV and if connected properly. Refer to OM for connections. Tighten any loose cables. Make sure the customer is not connecting a BD to VCR or BD to DVD Recorder. Copy protection can distort the picture on older VCR models. |
YES | ||
Is the TV set to the correct input? | NO | Make sure the TV is on the correct input. Turn TV off, then on to determine input. Video when using composite, or component. DVI when using DVI, and HDMI when using HDMI. |
YES | ||
Do ghosting appear when watching multiple discs? | NO | One disc displaying the issue is a problem with the disc. Multiple discs displaying the problem could indicate the BD lens needs to be cleaned. Recommend the customer use a lens cleaner on the BD. A lens cleaner is available at any local electronics retailer |
YES | ||
Do lines appear when watching a TV program? | NO | Ghosting appearing when watching a TV program indicates an issue with the display. If the TV program is fine, then connect the BD to another input on the display to determine if the problem is following the BD. |
YES | ||
Does ghosting appear when the BD is connected to another TV? | NO | Connect the BD to another TV and play a disc. No ghosting during disc play back indicates a problem with the first TV. Please refer to the owners manual for instructions on how to connect the BD to a TV. If the BD has a problem on the second TV, then see service chart for service information. |
YES | ||
Has the customer tried another set of cables? | NO | Have the customer try another set of cables. A bad cable can also cause video problems. Test the cable with another device to the TV to also determine if the TV is bad. If BD is problem, please see service chart for service information. |
Rolling Picture
Shaky Picture
Blurry Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.What cables is the customer using to connect the BD? | NO | Determine what cables the customer is using to connect the BD to the TV and if connected properly. Refer to OM for connections. Tighten any loose cables. Make sure the customer is not connecting a BD to VCR or BD to DVD Recorder. Copy protection can distort the picture on older VCR models. |
YES | ||
Is the TV set to the correct input? | NO | Make sure the TV is on the correct input. Turn TV off, then on to determine input. Video when using composite, or component. DVI when using DVI, and HDMI when using HDMI. |
YES | ||
Does rolling appear when watching multiple discs? | NO | One disc displaying the issue is a problem with the disc. Multiple discs displaying the problem could indicate the BD lens needs to be cleaned. Recommend the customer use a lens cleaner on the BD. A lens cleaner is available at any local electronics retailer. |
YES | ||
Does rolling appear when watching a TV program? | NO | Rolling appearing when watching a TV program indicates an issue with the display. If the TV program is fine, then connect the BD to another input on the display to determine if the problem is following the BD. |
YES | ||
Does rolling appear when the BD is connected to another TV? | NO | Connect the BD to another TV and play a disc. No lines during disc play back indicates a problem with the first TV. Please refer to the owners manual for instructions on how to connect the BD to a TV. If the BD has a problem on the second TV, then see service chart for service information. |
YES | ||
Has the customer tried another set of cables? | NO | Have the customer try another set of cables. A bad cable can also cause video problems. Test the cable with another device to the TV to also determine if the TV is bad. If BD is problem, please see service chart for service information. |
Black Screen
The entire screen is black.Does the BD on-screen menu appear? | NO | Make sure the customer did not select 480i resolution in the menu of the BD player if using HDMI connections. Change resolution on up conversion BD player by pushing the resolution button of the remote controller. HDMI don’t support 480i resolution. |
YES | ||
What cables is the customer using to connect the BD? | NO | Determine what cables the customer is using to connect the BD to the TV and if connected properly. Refer to OM for connections. Tighten any loose cables. Make sure the customer is not connecting a BD to VCR or BD to DVD Recorder. Copy protection can distort the picture on older VCR models |
YES | ||
Is the TV set to the correct input? | NO | Make sure the TV is on the correct input. Turn TV off, then on to determine input. Video when using composite, or component. DVI when using DVI, and HDMI when using HDMI |
YES | ||
Is the customer able to watch TV programming? | NO | If the customer is not able to watch television then he may have a problem with his television, especially if the cable signal comes through on a different input. If the customer can not get a TV program, then he still may have a problem with the particular input on his TV. |
YES | ||
Can the customer connect the BD to another TV? | NO | Have the customer connect the BD to another TV in order to determine if the problem is the BD or the TV. Refer to the OM for connections assistance. If the BD works on the second TV, then the customer has a problem with his TV |
YES | ||
Has the customer tried another set of cables? | NO | Have the customer try another set of cables. A bad cable can also cause video problems. Test the cable with another device to the TV to also determine if the TV is bad. If BD is problem, please see service chart for service information. |
Blue Screen
The entire screen is a solid blue color.
Snowy Screen
A snowy picture is when black and white dots are all over the screen.Does the BD on-screen menu appear? | NO | Make sure the customer did not select 480i resolution in the menu of the BD player if using HDMI connections. Change resolution on up conversion BD player by pushing the resolution button of the remote controller. HDMI don’t support 480i resolution |
YES | ||
What cables is the customer using to connect the BD? | NO | Determine what cables the customer is using to connect the BD to the TV and if connected properly. Refer to OM for connections. Tighten any loose cables. Make sure the customer is not connecting a BD to VCR or BD to DVD Recorder. Copy protection can distort the picture on older VCR models |
YES | ||
Is the TV set to the correct input? | NO | Make sure the TV is on the correct input. Turn TV off, then on to determine input. Video when using composite, or component. DVI when using DVI, and HDMI when using HDMI |
YES | ||
Is the customer able to watch TV programming? | NO | If the customer is not able to watch television then he may have a problem with his television, especially if the cable signal comes through on a different input. If the customer can not get a TV program, then he still may have a problem with the particular input on his TV. |
YES | ||
Can the customer connect the BD to another TV? | NO | If the customer is not able to watch television then he may have a problem with his television, especially if the cable signal comes through on a different input. If the customer can not get a TV program, then he still may have a problem with the particular input on his TV. |
YES | ||
Can the customer connect the BD to another TV? Has the customer tried another set of cables? | NO NO | Have the customer connect the BD to another TV in order to determine if the problem is the BD or the TV. Refer to the OM for connections assistance. If the BD works on the second TV, then the customer has a problem with his TV. Have the customer try another set of cables. A bad cable can also cause video problems. Test the cable with another device to the TV to also determine if the TV is bad. If BD is problem, please see service chart for service information. |