ERROR CODES & ERROR MESSAGES _ TROUBLESHOOTING _ LED BLINKING CODES_ENTERTAINMENT TROUBLESHOOTING
REFERENCE DESIGNATOR & DESCRIPTION
LED 1 > Indicates the MCB with Daughter Board communication
LED 2 > Indicates the MCB with Daughter Board communication present
LED 2 > Indicates the MCB with Daughter Board communication present
LED 3 > Indicates if MCB Voltage Supply is present.
ERROR CODES
Error messages - 0x01a2, 0x01a0, 0x0140, and 0x01a1.
Cause - incline direction is reversed.
* Check that the incline motor cable is connected at the MCB.
* Press "enter 2001 enter". The display should now read engineering mode.
* Press the calibration tab, then press start. If the calibration passes, delete the error log, unit is operational.
* If auto calibration fails, press manual cal elevation min and press start.
* Check to see if the led up and down lights are lit on the MCB as you change the elevation minimum. If leds are not lit, check the console cable and console. * If LEDs are lit, replace the incline motor.
* If incline motor does not resolve issues, replace MCB.
* Check that the incline motor cable is connected at the MCB.
* Press "enter 2001 enter". The display should now read engineering mode.
* Press the calibration tab, then press start. If the calibration passes, delete the error log, unit is operational.
* If auto calibration fails, press manual cal elevation min and press start.
* Check to see if the led up and down lights are lit on the MCB as you change the elevation minimum. If leds are not lit, check the console cable and console. * If LEDs are lit, replace the incline motor.
* If incline motor does not resolve issues, replace MCB.
ERROR MESSAGE 0X02A0
1) cause - speed commanded but no belt movement detected (could be missing sensor).
2) Solution:
* Check the connection of the speed sensor cable to the MCB.
* Move the running belt, as it moves the MCB speed led should flash. If it does not, replace speed sensor.
1) cause - speed commanded but no belt movement detected (could be missing sensor).
2) Solution:
* Check the connection of the speed sensor cable to the MCB.
* Move the running belt, as it moves the MCB speed led should flash. If it does not, replace speed sensor.
* If the LED is flashing with belt movement, replace MCB signal wire
ERROR MESSAGES 0X02AE AND 0X02AF
1) Cause - checksum failure on critical novram loading (0X02AE) or checksum failure on non - critical novram loading (0X02AF).
2) Solution:
* Power the unit off / on.
* If the issue is not resolved by power reset, replace daughter board.
1) Cause - checksum failure on critical novram loading (0X02AE) or checksum failure on non - critical novram loading (0X02AF).
2) Solution:
* Power the unit off / on.
* If the issue is not resolved by power reset, replace daughter board.
ERROR MESSAGE 0X029F
1) cause - error (drive fault report) created by the motor controller - used for ac motors only.
2) Solution:
* Power the unit off / on.
* Move the running belt, as it moves the MCB speed led should flash. if it does not, replace speed sensor.
* If the led is flashing with belt movement, replace MCB signal wire
1) cause - error (drive fault report) created by the motor controller - used for ac motors only.
2) Solution:
* Power the unit off / on.
* Move the running belt, as it moves the MCB speed led should flash. if it does not, replace speed sensor.
* If the led is flashing with belt movement, replace MCB signal wire
ERROR MESSAGES 0X02B1 AND 0X02B2
1) Cause - the emergency circuit on the interface board fails (0x02b1) or the emergency circuit on the interface board active (0x02b2).
2) Solution:
* Check the emergency stop for function.
* If emergency stop is not working (always open or closed or a short), replace emergency stop switch.
* If emergency stop does not resolve the issue, replace the console.
1) Cause - the emergency circuit on the interface board fails (0x02b1) or the emergency circuit on the interface board active (0x02b2).
2) Solution:
* Check the emergency stop for function.
* If emergency stop is not working (always open or closed or a short), replace emergency stop switch.
* If emergency stop does not resolve the issue, replace the console.
ERROR MESSAGE 0X04A0
1) cause - the console's communication is lost
2) solution:
* Check the connection and condition of the digital communication wire at the daughter board.
* If no signal is present through the digital communication wire, led 1 on the daughter board should be unlit.
* Replace digital communication wire.
* Replace the daughter board.
1) cause - the console's communication is lost
2) solution:
* Check the connection and condition of the digital communication wire at the daughter board.
* If no signal is present through the digital communication wire, led 1 on the daughter board should be unlit.
* Replace digital communication wire.
* Replace the daughter board.
ERROR MESSAGE 0X04A1
1) Cause - the motor control board's communication is lost.
2) Solution:
* Check the connection and condition of the MCB signal wire (goes from the daughter board to the MCB).
* If no signal is present through the MCB signal wire, led 2 on the daughter board should be unlit.
* Replace the MCB signal wire.
* Replace the daughter board.
1) Cause - the motor control board's communication is lost.
2) Solution:
* Check the connection and condition of the MCB signal wire (goes from the daughter board to the MCB).
* If no signal is present through the MCB signal wire, led 2 on the daughter board should be unlit.
* Replace the MCB signal wire.
* Replace the daughter board.
ERROR MESSAGE 0X0441 AND 0X0442
1) Cause - a command is received from the console with its correct packet, but the daughter board has no function to support it (0x0441) or the received command code from the console is correct and is supported, but it has less or more data arguments.
2) Solution:
Power the unit off / on.
If the issue is not resolved by a power reset, replace daughter board
1) Cause - a command is received from the console with its correct packet, but the daughter board has no function to support it (0x0441) or the received command code from the console is correct and is supported, but it has less or more data arguments.
2) Solution:
Power the unit off / on.
If the issue is not resolved by a power reset, replace daughter board
ERROR MESSAGE 0X0301
1) cause - flash or eeprom error.
2) Solution:
Power the unit off / on.
Replace the console
1) cause - flash or eeprom error.
2) Solution:
Power the unit off / on.
Replace the console
ERROR MESSAGE 0X3A5
1) Cause - failed to load the program.
2) Solution:
Reinstall the console software
1) Cause - failed to load the program.
2) Solution:
Reinstall the console software
ERROR MESSAGE 0X3A6
1) Cause - failed to run the program.
2) Solution:
Reinstall the console software.
1) Cause - failed to run the program.
2) Solution:
Reinstall the console software.
ERROR BLINK CODES
ENTERTAINMENT TROUBLESHOOTING
Verify that your TV is Matrix brand equipment. Compare your TV to the TVs in Figures A and B. Compare your controller to Figure C. If your equipment looks different contact Matrix or the manufacturer of your TV equipment if known.
For Matrix produced and mounted equipment you can use the information outlined in this section to help with any connection and power issues you may have. If you have questions that are specific to the TV alone (settings, programming, menu options, etc) please see the entertainment owner’s manual.
PICTURE FUZZY OR UNCLEAR
Using a verified good piece of coax cable, remove the console back cover and hook the coax directly to the TV jack. This bypasses internal connections for your machine.
Check your internal cables and fittings inside your machine at the console and below the motor cover. Make sure you have no damage (kinks, cuts etc) and no stray wires or poor fittings on the ends of the cables. Fittings should look clean connector and no stray aluminium strands touching the centre conductor. Replace or repair any suspected cables.
If no damage can be found on cables, fittings, or connectors begin replacing cables and connectors with known good parts until the damaged part is found.
TV WILL NOT TURN ON
If you have no picture at all, check to see if you have any status lights on your controller (controller light is next to power button). The status light should be red when off or in standby mode, and green when the TV is powered on.
Remove the console back (Figure A) and check the electrical connections for the TV
After you have verified all connections are secure and problem still exists verify power at the outlet. If outlet is not outputting 120 volts, check room power.
If internal electrical connections are good,, and the outlet is outputting 120 Volts, the issue is likely with the TV, contact Matrix.
CONTROLLER ISSUES
If you have a status light on the controller but the On/Off button gives no response, disconnect and then reconnect the power to the treadmill from the wall. Attempt to turn on the TV again using the On/Off button.
If TV still does not power on, remove the console back and check the controller connections at the console.
If the TV does not power on after the controller connections are reset, the issue it is likely with the TV itself, contact Matrix.
If TV still does not power on, remove the console back and check the controller connections at the console.
If the TV does not power on after the controller connections are reset, the issue it is likely with the TV itself, contact Matrix.