Occasionally, paper or other print media can become jammed during a print job. Some causes
include the following events:
PAPER PATH
The input trays are loaded improperly or overfilled | Remove any excess paper from the input tray. Make sure that the paper does not exceed the maximum stack height mark in the input tray. |
Tray 2 or optional Tray 3 is opened during a print job | Make sure that Tray 2 or optional Tray 3 is closed. |
Too many sheets accumulated in the output area or sheets blocked the output area | Remove any accumulated sheets and clear the output area. For information about clearing jams from the output area. |
The print media that is being used does not meet HP specifications | Use only paper that meets HP specifications. For more information, see the HP LaserJet Printer Family Print Media. |
The environment in which the print media was stored is too humid or too dry. | Make sure that the printer environment is within humidity specifications. For more information. |
A supply item is installed incorrectly, causing repeated jams | Verify that all print cartridges and the ETB are correctly installed. |
Print media is skewed. | Input tray guides are not adjusted correctly. Adjust input tray guides so they hold the print media firmly in place without bending it. Do not fan paper. Fanning can create static electricity, which can cause the paper to stick together |
Print media is binding or sticking together. | Remove paper, flex it, rotate it 180 degrees, or flip it over. Reload paper into the input tray |
Print media is removed before it settles into the output bin | Reset the printer. Wait until the page completely settles in the output bin before removing it. |
Print media is in poor condition | Replace the paper |
Print media is not picked up by the internal rollers from Tray 2 or Tray 3. | Remove the top sheet of paper. If the paper is heavier than 163 g/m2(43 lb), it may not be picked from the tray. |
Print media has rough or jagged edges | Replace the paper. |
Print media is perforated or embossed. | This paper does not separate easily. Feed single sheets from Tray 1 |
The printer supply items have reached the end of life. | Check the printer control panel for messages prompting a replacement of supplies, or print a supplies status page to verify the remaining life of the supplies. |
Print media was not stored correctly. | Replace the print media. Print media should be stored in the original packaging in a controlled environment. |